About the service
What does the service include? ▾
Pickup from your door, wash, dry, fold and return. You get back a basket of clean, neatly folded laundry — no sorting, no hanging, no folding on your end.
What detergent do you use? ▾
We use a low-tox detergent as standard — gentle on skin and on little people's clothes. If you have specific preferences or sensitivities, you're welcome to supply your own and we'll use it for your loads.
Do I need to supply bags or baskets? ▾
Just have your washing ready in whatever you usually use — a hamper, laundry bag, or basket is fine. We'll take it and bring it back in the same container.
Do you do bedding and linen? ▾
Yes. Bedding and linen sets are quoted based on size and volume. Mention it in your booking notes and we'll confirm the price before pickup.
Do you offer ironing? ▾
Yes — ironing is available as an add-on. 10 piece bundle from $30, 30 piece bundle from $70. Mention it in your booking and we'll include it.
Bookings & pickups
Can I book a one-off or does it need to be regular? ▾
Both are fine. You can book a single pickup, or set up a regular weekly, fortnightly or monthly service.
What happens after I submit a booking? ▾
You'll receive a message within 2–4 hours to confirm your first pickup. After that, it runs automatically on your regular day.
What if I'm not home? ▾
No problem. Just leave your basket out front or somewhere accessible and undercover, and let us know where. We'll collect it and return it the same way.
Will I know what time you're coming? ▾
Yes — you'll receive a message the day before each pickup with your collection window.
Payment & cancellations
How do I pay? ▾
Payment is via PayID or cash on delivery when your laundry is returned. No payment is taken upfront.
Is there a cancellation fee? ▾
A fee applies for cancellations with less than 24 hours notice, from your second booking onward. We understand life happens — just let us know as early as you can.
Areas & availability
My suburb isn't listed — can I still enquire? ▾
Yes — pop your details in and we'll add you to our expansion waitlist. We'll be in touch as soon as we cover your area.
What if my preferred pickup day is full? ▾
You'll be offered a spot on the waitlist for that day. We'll contact you as soon as capacity opens up.
Vouchers
Can I buy a voucher for someone else? ▾
Yes — vouchers make a beautiful baby shower or new parent gift. You'll receive a PDF voucher with the recipient's name to print or forward.
Do vouchers expire? ▾
Yes — 6 months from purchase. Pregnancy vouchers are calculated from the recipient's due month, giving them time to use it after baby arrives.
I received a voucher — how do I use it? ▾
Enter your voucher code in the booking form. Dollar-value vouchers can be used across multiple bookings until the balance runs out.